Tag: social CRM

Using Social Technologies for Competitive Intelligence

By now, most professionals know the value of using social technologies for marketing and business development through the use of social media marketing techniques. Other professionals are aware of the use of social technologies for enhancing collaboration and communication with employees, partners and clients. However, there is a lesser known use for social technologies that plays […]

What Can Kids Teach Us About Social Media?

Do you find yourself constantly competing for your kids attention? When you are having dinner, or at a movie or sitting in the car trying to have a conversation? I do. All the time. It is a constant source of irritation for me because as a divorced father I really don’t get to spend that […]

Social Business – How Social Impacts Customer Service

I recently attended an exclusive event in NYC where  Marc Benioff, Chairman and CEO of Salesforce.com introduced the concept of “How to Become a Customer Company.” It is the new vision for Salesforce.com that Benioff is trying to sell and it focuses on “the customer” as the key mission for every company. The customer revolution will […]

It’s time to integrate social into your business

The time is now! Now is the time to figure out how you can integrate social technologies into your business. We are way past the “social media is a fad” stage. Social is real and its here to stay. According to a recent study conducted by McKinsey on how social technologies are extending the organization, […]