Are Expert Systems Ready for Prime Time in the Legal Market?
Join a panel of experts in our first roundtable discussion, which focuses on the use of expert systems in the legal market
Getting Explicit About the Benefits of Tacit Knowledge
The ideas behind the social business movement are not new. In fact, people have been speculating about how the connected economy would impact the future of business for quite some time now. In 1999, way before the birth of social networks, a group of authors and bloggers put together a set of ninety five theses […]
Using Social Technologies for Competitive Intelligence
By now, most professionals know the value of using social technologies for marketing and business development through the use of social media marketing techniques. Other professionals are aware of the use of social technologies for enhancing collaboration and communication with employees, partners and clients. However, there is a lesser known use for social technologies that plays […]
Five Tips for Measuring the ROI of Your Internal Social Network
One of the most frequent questions I am asked as a social business consultant is, “How do I measure the value of my internal social network?“ With 70% of the Fortune 100 reporting that they have launched an internal social network over the last year, it is no surprise that so many people are trying […]
Social Business vs. Knowledge Management – Part 2
We started discussing a new topic last week – exploring the differences between social business and knowledge management. Are they fundamentally different approaches to solving the same set of organizational problems? Or is this just a case of new rhetoric and business jargon being used to sell a new generation of software products? In the course […]
Is Social Business a New Thing or Simply Knowledge Management Rebranded?
In the course of our ongoing efforts to spread the message to law firms and other professional service organizations about the inherent benefits of integrating social business technology into their daily practice, we receive a wide range of interesting feedback from our friends and contacts out there in the marketplace. Most recently, we received this email […]
Is Social Collaboration the Key to Associate Retention?
Meet Charles Newbie. Charles is a first year associate at an Am Law 100 law firm. Charles has been given the task of researching whether or not a client violated Section 19(b)(1) and Section 19(g)(1) of the Securities Exchange Act as well as Section 17(a) and Rule 17a-1 when it failed to promptly provide information requested by […]
Why Professional Services Firms need Enterprise Social Networks
Has the effective transfer of tacit knowledge become a reality? Thirteen years ago we lived in a different world. The hot buzzword back then was Knowledge Management. KM as defined by Wikipedia “comprises a range of strategies and practices used in an organisation to identify, create, represent, distribute, and enable adoption of insights and experiences. Such insights and experiences […]
Enhancing Business Processes with Social Collaboration
The concept of employee collaboration has been around for a while. Twelve years ago while working at KPMG, we were trying to figure out how to build a knowledge management system that would allow employees to share knowledge and locate experts within the company. We spent a huge amount of time figuring out taxonomies and […]