The Biggest Mistake Law Firms Are Making Online: Not Thinking Like Their Clients
“If there’s one reason we have done better than our peers in the Internet space over the last six years, it is because we have focused like a laser on customer experience, and that really does matter, I think, in any business. It certainly matters online, where word of mouth is so very, very powerful.” […]
A Legal Marketer's Plea for Change
Editor’s note: This open letter from law firm marketing leaders to partners about their frustrations at the firm was published in 2014 and change has been slow in coming. So, we’re republishing it as a clarion call to law firm partners for change. Many of our clients and friends are Chief Marketing Officers at some of the […]
Law Firm Pitch to Corporate Clients: Listen First
“Here’s a great pitch book idea: Bring nothing, because you’re going to ask me what I need, so why would you need to give me anything? In some ways, that’s the best pitch book of all.” — Christopher Lenhart, Senior Vice President and Deputy General Counsel at U.S. Bank Remember the days when the marketing […]
The Biggest Mistake Law Firms Are Making Online: Not Thinking Like Their Clients
“If there’s one reason we have done better than our peers in the Internet space over the last six years, it is because we have focused like a laser on customer experience, and that really does matter, I think, in any business. It certainly matters online, where word of mouth is so very, very powerful.” […]